Shipping policy

Shipping Policy

At Furnells LTD, we are committed to providing a smooth and efficient shipping experience for our customers. Please review our shipping policy below for more details on processing times, delivery, and shipping methods.

Processing Time

• All orders are processed within 1-2 working days from the time the order is placed.
• Orders are not processed or shipped on weekends or public holidays. During high-volume periods, processing times may be slightly delayed, and we appreciate your patience.

Shipping Time

• Once your order has been processed, it will be shipped via DHL.
• Delivery within the UK typically takes between 5 to 10 working days after dispatch, depending on your location.
• Please note that while we strive to meet this delivery window, delays may occur due to factors outside of our control, such as weather, customs processing, or other unforeseen circumstances.

Shipping Rates

• Shipping costs will be calculated at checkout based on your delivery address within the UK.
• Any customs duties or taxes incurred upon arrival (if applicable) are the responsibility of the customer.

Order Tracking

• After your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via DHL’s website.

Delivery Issues

• If you experience any issues with your shipment, such as delays or damaged items, please contact us immediately at sales@furnells.com, and we will assist you in resolving the issue.